Refund Policy
At Wellvesta, we strive to provide premium wellness supplements that meet the highest quality standards. Due to the consumable nature of our products, our return and refund policy is designed to ensure product safety and customer satisfaction.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellations are no longer possible.
Returns
For hygiene and safety reasons, Wellvesta does not accept returns on:
- Opened or used products
- Products with broken safety seals
- Products purchased during promotional or clearance sales
- Items returned due to personal taste or preference
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please email us at wellvestaofficial@gmail.com with:
- Your Order Number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
Once verified, we will arrange a replacement or issue a refund where applicable.
Refunds
Approved refunds will be processed to the original payment method within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Replacement Policy
We provide replacements only if:
- The wrong item was delivered.
- The product arrived damaged.
- The product has a verified manufacturing defect.
Non-Refundable Situations
Refunds or replacements are not available for:
- Opened or consumed products.
- Orders with incorrect shipping details provided by the customer.
- Failed delivery attempts due to customer unavailability.
- Minor variations in product appearance that do not affect quality.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: wellvestaofficial@gmail.com
Phone / WhatsApp: +91 8347318270